As companies continue to look for ways to reduce business
costs and improve productivity, many are starting to deploy more remote
employees in various departments like sales and customer service. Even before
the current COVID-19 pandemic, the US has seen 91% growth in
remote workers in the last 10 years, and that number is expected to increase
dramatically as more companies respond to the current situation with remote
work environments. Fortunately, remote workforce communication technology is available,
easy to use and affordable.
There are many benefits for enabling remote work such as
eliminating the need to commute, more flexible work schedules, less
distractions as well as reduced costs for both businesses and employees.
To operate an efficient remote workforce, businesses must to
utilize a cloud-based
virtual phone system. Advanced virtual phone solutions enable remote
employees to operate in the same manner as if they were in the office.
Virtual phone systems enable remote employees to keep work
calls separate from personal calls by adding a business line and all the
business phone features to a personal smartphone. Remote employees can have a
professional business greeting and menu-driven business phone features enabled
on their personal smartphones. It also allows companies to separate the costs
for the business line from the remote employee’s personal line and avoid
pushing increased costs to their employee’s personal phone bill.
Advanced virtual phone systems provide features such as
auto-attendant, call routing, professional greetings, interactive voice
response, call forwarding, voicemail-to-email and many other important features
to allow remote employees to increase productivity while maintaining
professionalism.
Here are some top benefits of using a virtual phone
system for businesses and remote employees.
Increase Workforce Mobility
Virtual phone systems enable remote employees to work as if
they were in an office setting. By routing an existing business phone number to
a remote employee’s personal smartphone, it ensures business can be conducted anywhere
and no important calls are missed.
A cloud-based virtual phone system removes communication obstacles
for onsite and remote employees by having one phone system that can be accessed
by everyone within an organization regardless of their location. When remote
employees leave their homes or remote offices, they have access to the company
phone system through a mobile app to make and receive calls as well as access
voicemail on the go.
Enhance Employee
Productivity
By increasing mobility, virtual phone systems can improve
the productivity of remote employees. Remote workers can enjoy the same
benefits as onsite workers with a virtual auto-attendant to greet callers as
well as call forwarding, voicemail-to-email and many other features.
Custom phone number extensions can be set up for each remote
employee, making it easy to reach them without having to remember their
personal mobile numbers. Remote employees can quickly connect with onsite
employees through extensions just as if they were in the same building without
losing audio quality.
A virtual phone system enables businesses to quickly hire
new remote employees as new phone extensions can be easily added in minutes,
allowing new remote workers to get up and running quickly on their own personal
smartphone with dedicated extensions, greetings and call forwarding.
Reduce
Business Costs
Cloud-based virtual phone systems reduce business costs. They
eliminate the need to purchase multiple phones/landline numbers and simplify
the billing process by eliminating the need to have multiple phone bills.
Second, it reduces long distance call charges so businesses can hire more
remote employees and eliminate additional relocation costs for hiring onsite
employees.
Virtual phone systems also reduce customer service call
center costs by allowing businesses to employ more remote support agents rather
than having them all in-house. IT costs can also be reduced as virtual phone
systems are easier and quicker to deploy and support than traditional landline
phone systems.
Summary
As more businesses start to expand and hire more remote employees,
utilizing a cloud-based virtual phone system allows employees, both remote and
onsite to be more collaborative and productive while reducing costs.
If you are looking for a virtual phone solution for your
business, give VoiceShot a try. Now in our 20th year in business, we
serve thousands of customers with the industry’s number one remote phone
system. We can quickly port your existing business numbers or assign new
business phone numbers to your remote employees. Plans start at only $12 per
month. Get a Free
Trial Today.
